Refund policy

DR FIORA (PRIVATE) LIMITED is committed to providing high-quality cosmetic and personal-care products and ensuring customer satisfaction. Please read the following Return & Refund Policy before placing your order.

1. Returns

Due to hygiene and safety concerns associated with cosmetic and personal-care products, opened, used, or tested products are generally not eligible for return.

A return may be accepted in the following cases:

  • You received the wrong product.

  • The product was damaged during delivery.

  • The product is defective.

  • An item is missing from your order.

2. Return Conditions

To request a return:

  • You must contact us within 48 hours of receiving your order.

  • The product must be unused and unopened.

  • The original packaging, labels, and accessories must be intact.

  • Clear photos or a video of the product and packaging may be required.

  • All returns are subject to verification and approval by DR FIORA (PRIVATE) LIMITED.

3. Non-Returnable Products

The following items are generally non-returnable:

  • Opened or used cosmetics

  • Tested skincare or makeup products

  • Products without their original packaging

  • Products damaged due to misuse or improper handling

  • Products damaged after delivery due to improper storage

  • Sale or clearance items, unless they were received damaged or incorrectly

4. Damaged or Wrong Product

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear pictures of the product

  • Pictures of the packaging

  • A short video, if requested

After verification, if the issue is confirmed to be our responsibility, we may offer a replacement, exchange, or applicable refund.

5. Refunds

Once your refund is approved, it will be processed through the applicable original payment method, where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Delivery charges are generally non-refundable, except where the issue occurred due to our error, such as receiving an incorrect or damaged product.

6. Exchange / Replacement

If your product is confirmed to be damaged, defective, or incorrect, we may provide a replacement or exchange, subject to product availability.

If a replacement is not available, an applicable refund may be offered.

7. Return Shipping

If a return is required because of an error on our part, we will provide instructions regarding the return shipping process.

If a return is requested because of a change of mind or an incorrectly placed order, applicable return shipping charges may be the customer's responsibility.

8. Order Cancellation

Orders may be cancelled before dispatch, subject to the order status.

Once an order has been dispatched, cancellation may no longer be possible.

9. Contact Us

For return, refund, exchange, damaged-product, or order-related queries, please contact us:

DR FIORA (PRIVATE) LIMITED
Email: drfiora786@gmail.com
Phone / WhatsApp: +92 336 4468888

We reserve the right to review and approve return or refund requests based on the product condition and circumstances of the request.

Last Updated: September 2026