Terms of service

Welcome to DR FIORA (PRIVATE) LIMITED. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

1. General Terms

By using this website, you confirm that you are legally capable of entering into a purchase agreement under applicable laws.

We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will become effective when posted on this website.

2. Products and Information

We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product colors, packaging, appearance, or other visual details may vary slightly from what appears on your screen.

We reserve the right to correct errors, update product information, or change product availability without prior notice.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the issue and may offer an alternative product, replacement, or applicable refund.

4. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

The applicable price at the time of placing your order will generally apply to that order.

Customers are responsible for providing accurate payment and contact information required to process their orders.

5. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

We reserve the right to refuse, cancel, or limit an order if we reasonably believe that the order contains incorrect information, is fraudulent, or cannot be fulfilled.

An order may be cancelled before dispatch, subject to its status.

6. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery time provided at checkout or through our customer support.

Delivery times may vary due to factors beyond our control, including courier delays, weather, public holidays, or incorrect delivery information provided by the customer.

Once an order has been handed over to the courier, delivery timing may depend on the courier service.

7. Returns and Refunds

Our Return & Refund Policy applies to all eligible returns, exchanges, replacements, and refunds.

Because our products include cosmetics and personal-care items, opened, used, or tested products may not be eligible for return due to hygiene and safety considerations.

Please review our Return & Refund Policy before placing an order.

8. Cosmetics and Personal Care Products

Customers should carefully read product descriptions, ingredients, usage instructions, and warnings before using any cosmetic or personal-care product.

If you have known allergies, sensitivities, or specific skin concerns, you should review the product ingredients and consult an appropriate professional before use.

DR FIORA (PRIVATE) LIMITED is not responsible for reactions resulting from improper use, misuse, failure to follow product instructions, or individual sensitivities.

9. Website Use

You agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Attempt to gain unauthorized access to the website or its systems.

  • Copy, reproduce, or misuse our website content without permission.

  • Interfere with the security or operation of the website.

  • Submit false or misleading information.

10. Intellectual Property

All content available on this website, including logos, brand names, product images, graphics, text, designs, and other materials, is owned by or licensed to DR FIORA (PRIVATE) LIMITED, unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics services, or other service providers.

We are not responsible for interruptions, delays, or errors caused by third-party services beyond our reasonable control.

12. Limitation of Liability

To the extent permitted by applicable law, DR FIORA (PRIVATE) LIMITED will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

14. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with the revised date.

You are encouraged to review this page periodically for any changes.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

DR FIORA (PRIVATE) LIMITED
Email: drfiora786@gmail.com
Phone / WhatsApp: +92 336 4468888

Last Updated: September 2026