Shipping policy

Welcome to DR FIORA (PRIVATE) LIMITED. We aim to process and deliver your orders safely and as quickly as possible.

1. Order Processing

Orders are normally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

In some cases, order processing may take longer due to high order volumes, promotional campaigns, or unforeseen circumstances.

2. Delivery Time

After your order has been dispatched, delivery is generally expected within 2–5 business days, depending on the delivery location and courier service.

Delivery to remote areas may require additional time.

Delivery times are estimates and are not guaranteed, as delays may occur due to courier operations, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated to the customer before order confirmation.

Any free-shipping offer will be subject to the terms and conditions of the relevant promotion.

4. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete delivery address

  • Active phone number

  • City / area

DR FIORA (PRIVATE) LIMITED is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or unreachable customer information.

5. Order Confirmation

For certain orders, our team may contact the customer by phone or WhatsApp to confirm the order and delivery details.

If an order cannot be confirmed, we reserve the right to hold or cancel the order.

6. Courier Delivery

Orders are delivered through third-party courier services.

Once the order has been handed over to the courier, delivery time may depend on the courier's operational schedule.

If the courier attempts delivery and the customer is unavailable, additional delivery attempts or charges may apply according to the courier's policy.

7. Damaged Package

If your package appears significantly damaged at the time of delivery, please contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy and contact us within the specified time period.

We may request photos or videos of the package and product to investigate the issue.

8. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us so that we can check the shipment status with the courier.

Courier delays may occur due to circumstances outside our control.

9. International Shipping

Unless specifically stated otherwise, our shipping policy applies to orders within Pakistan.

International shipping availability, delivery charges, customs duties, and other applicable charges may vary and will be communicated separately where international shipping is offered.

10. Contact Us

For questions regarding shipping, delivery, or your order, please contact us:

DR FIORA (PRIVATE) LIMITED
Email: drfiora786@gmail.com
Phone / WhatsApp: +92 336 4468888

Last Updated: September 2026